Privacy Policy

At Quality Healthcare Solutions, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data, and your rights regarding the information we hold.

1. Who We Are

Quality Healthcare Solutions
Address: 184 Hornchurch Road, Hornchurch, Essex, RM11 1QL
Phone: 01708 301 111
Email: hello@qhs.care
Contact Page: Contact Us

We are a healthcare service provider offering a range of care services, including homecare, respite care, live-in care, workforce staffing, and more across Essex and surrounding areas.

2. What Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, address, email, telephone number
  • Health & Care Information: Relevant care needs, medical conditions (with consent)
  • Employment Information: For job applicants – CV, employment history, references
  • Technical Information: IP address, browser type, and usage data when using our website
  • Cookies: To enhance website functionality and user experience (see section 7)

3. How We Use Your Information

We use your data to:

  • Provide our healthcare and support services
  • Contact you regarding enquiries or service updates
  • Process job applications and recruitment
  • Comply with legal and regulatory obligations
  • Improve our website and services

We do not sell your data and will only share it with trusted third parties when necessary to deliver our services or comply with the law

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent – You’ve given clear permission for us to process your data.
  • Contract – Processing is necessary for a contract with you.
  • Legal Obligation – Required by law (e.g. safeguarding, employment law).
  • Legitimate Interests – To improve our services or respond to your enquiry.

5. How We Store and Protect Your Data

We take data security seriously and have appropriate measures in place to protect your personal information from loss, misuse, or unauthorised access. All data is stored securely and only accessible by authorised personnel.

We retain data only for as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete data
  • Request deletion of your data (where applicable)
  • Restrict or object to how we use your data
  • Withdraw consent at any time (if consent was the legal basis)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at hello@qhs.care.

7. Cookies and Website Tracking

We use cookies to enhance your experience on our website. Cookies help us:

  • Understand how visitors use our site
  • Improve functionality and content
  • Remember your preferences

You can manage cookie settings through your browser preferences.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the revised date above.

9. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact us:

📍 184 Hornchurch Road, Hornchurch, Essex, RM11 1QL
📧 hello@qhs.care
📞 01708 301 111
🌐 Contact Us